We’re different because our customer service advisors work from home. We think it’s a better way.
Our multi-award winning service team is over 500 strong and whether it’s a call, email, webchat, text or even a social media post, they’re always ready to help — 24 x 7 x 365.
All our team have full employment contracts that give some flexibility as to when they work and guaranteed hours — because we think that’s only fair. There are definitely no one-sided Zero-Hour contracts or Self-Employment rules that’ll make your life more complicated than it needs to be.
We work for forward thinking businesses in all sectors from healthcare to retail and insurance. We're also ISO accredited and approved by the Financial Conduct Authority to provide financial services.
Find out more below or apply now — we’d love to hear from you.
With all the benefits such as holidays, sick pay and more job security. No one-sided Zero-Hour contracts or complicated Self-Employment!
No more 9 to 5! Choose the work hours that’ll best help you to make time for the other things in your life.
Work 100% from home and say ‘goodbye’ to expensive, stressful and time-consuming commuting (not to mention costly lunches). Hurrah!
From leading insurance and healthcare companies to innovative online retailers, there’s something to suit everyone.
"Find out what I really love about working from home for Sensée…"
"A great job and the opportunity to be with my dogs all the time!"
"I wouldn’t be able to balance work, study and family any other way."
"Working from home is a godsend after my nasty car accident."
"More flexibility and time with the children, no commuting time or costs!"
Over 100,000 people in the UK now work from
home providing customer service for leading
BBC’s Joe Lynam finds out more.
We’re all about brilliant customer service, so if you enjoy helping people you’re in the right place. Self-motivation, discipline and reliability are also a must. As are independence, self-reliance and a willingness to learn as well as keep improving.
To help customers, you’ll need good spoken and written communication skills. You’ll also use your phone and computer every day, so a working knowledge of IT hardware and software is necessary. Previous contact centre experience is a plus.
Once agreed, your hours (20 p/w is the min) will be guaranteed and annualised – i.e. you may work more some weeks than others). You choose when you want to work subject to rules and clients’ requirements. Occasionally, we may need you to change the hours you’ve chosen.
You’ll need a quiet and secluded room (where you won’t get interrupted), desk and chair. You need to provide your own Windows PC (sorry, no laptops), corded phone with a headset and phone line with good broadband (no WiFi). Don’t worry, we’ll check your IT.
Shifts are spread across a seven day working week between 07:00 and 23:00 — some evening and weekend work is a must.
All our roles are permanent home-based roles.
Although our vacancies have different skill requirements, the application process is the same.
If there’s a particular vacancy you’re interested in, you can let us know on your online application form. We’ll also let you know which role we think would suit you best too.