BRILLIANT SERVICE FOR
LEADING BRANDS

OUTSOURCE SERVICE

We help leading brands — including Bupa and Allianz — improve service, reduce costs and increase sales.

We work for forward thinking businesses in all sectors from healthcare and financial services to retail. We’re also ISO accredited and approved by the Financial Conduct Authority to provide financial services.

Our multi-award winning omnichannel service team is over 1000 strong and whether it’s a call, email, or webchat, they’re always ready to help.

PROVEN BUSINESS BENEFITS

+18%

BETTER CSAT and NPS

-24%

LESS COST

16%

INCREASED SALES

-90%

LOWER CARBON FOOTPRINT

Our operation in a nutshell

No limits — 500+ fully employed
100% home-based advisorsacross
the UK
Established — outsourcing
partner to leading brands in all
sectors for over 10 years
100% Home — our unique tech
enables remote recruitment,
development and management
Secure — Financial Conduct
Authority (FCA) authorised and
regulated, ISO 27001 Accredited
Dedicated — advisors work for a
single brand so they know more
and help more
Ethical — No 'gig' or zero hour
contracts
Multi-award winning customer
service
Omnichannel 24 x 7 x 365 —
calls, webchat, email and social media
Leading brand clients — from
Healthcare, Financial services
and Retail
Diverse — sector leading employment
of key groups including Disabled,
LGBT, BAME and Women
*Sensée Financial Services Limited