To make the most of homeworking you’ll need to manage the time of your teams in new ways. How do you make the most of advisors with more flexibility as to when they work? How can you track adherence not just to schedule, but to the work altogether? How do you protect your organisation from unwanted access?
We built TEAMTONIC so you can better manage advisors to get the most from your homeworking opportunity.
TEAMTONIC is the door to work, and the heart of Sensée CloudWorks, that makes a new work/life balance possible and sustainable:
Micro-Staffing: enables you to post your resource requirements by 30-minute intervals.
Self-Rostering: gives advisors flexibility to select work times whilst meeting your staffing level goals.
Intraday communication: need extra resource in a hurry? Send messages via TeamTonic to advisors who are working and SMS those offline.
Gateway to work: TeamTonic controls access to all work applications, such as CRM and sales systems, as well as multimedia contact queues. Advisors can only access these when they are scheduled to work.
Real time tools: track, ping and coordinate staff online in real time. Verify that advisors are in the right place at the right time.
Billing and payroll: support for tracking adherence and performance for 1,000s of users across multiple billing / payroll definitions.
Enterprise reporting: SQL Reporting Services for custom reporting.
Telephony and WFO/M integration: integrates with systems as necessary to ensure the integrity of payroll / billing data.
Exceptions and ticketing: a suite of tools to maintain accuracy of critical schedule and payroll information whilst helping managers and advisors deal with interruptions caused by IT faults.
Support for everything from recruitment and on-boarding to scheduling, training and management.
Fully compliant with UK employment law and can be used where critical standards and regulations — including ISO27001, PCI-DSS and GDPR — have to be met.