Sensée supplies home-based customer
service talent to the UK's leading brands
700+ active & employed UK Sensée
HomeAgents + 60 client-employed
Supported by 70 Sensée support &
management staff (also homeworking)
Connected together through our
2 data centres hosting our remote
Taking approx 50k inbound calls,
5k emails and 4k chat sessions
per week on a 24/7 basis
Dedicated & On-brand to serving
customers of businesses including:
HOT OFF THE PRESS
SENSEE GAINS FCA ACCREDITATION TO EXPAND
FINANCIAL SERVICES REGULATED WORK
Now more UK FS companies can benefit from exceptional and compliant customer
experiences and complete ‘peace of mind’ that robust processes and
technology are in place to meet and evidence compliance obligations. And
the RAC’s one of the first to benefit.
Find out how Argos
unlocked rapid and compelling benefits from homeworking and
deployed Sensée’s technology to enable its own people to work
Sensée has helped us unlock the agility and tap into the skills
we need to underpin our transformation and deliver great – yet
cost-effective – service to our customers. Given the highly
competitive market we operate in, this is gold dust.
Paul Downham, Director of Contact Centres
Award winning customer service
De-risked, FCA compliant customer management
Learn how Sensée helped Aviva
overcome complexity and compliance challenges to deliver award winning
From the quality of their people and processes, right through to their
specialist technology that delivers the control, visibility and security
levels we require, I haven’t come across another outsourcer than can
provide services to this level and bring the same degree of competence
and speed of deployment. In my view, Sensée is the clear market leader.
Chris Nobbs, Head of Contact Centres, Aviva
High performance in a high growth environment
Entirely virtual customer service excellence
Disover how Sensée has helped General Accident
underpin rapid growth by delivering excellent customer experiences with
an entirely virtual, dedicated customer service team.
Homeworking really works for us. From accessing the right talent to serve
our customer base to unlocking the agility we need to keep pace in our high
growth environment, Sensée has helped us rise to the challenge each and
every time. Suffice to say I am a huge advocate!
Sam Martin, Business Operations Manager
High stakes customer service
Skills and cultural alignment for mass customisation
Find out how Sensée works alongside Rank Digital’s
in-house team to ensure unparalleled flexibility and superb,
highly personalised customer experiences.
If the ground shifts, Sensée moves with us; they are great.
There are an awful lot of outsourcers that don’t dedicate
agents to a specific account, which in my opinion, means that
they wouldn’t ‘get’ our customers and treat them the way we do.
Sensée totally understands us and our customers. And very
importantly, they are ethical and support the Rank belief of
providing rewarding careers and security to employees.
Jennifer Fraser, Head of Contact Centre
From good to great
Exceptional, award-winning multi-channel customer service
Learn how Sensée helped PhotoBox
penetrate new markets and overcome customer demand volatility to deliver
award winning, multi-channel customer service.
Sensée set themselves very high standards and do everything in their power
to meet them. The team has given us so much confidence that we trust them
to deliver for us, with never any need to micro-manage. They are part of
our team, there really is no ‘them and us’. It’s a great partnership – we
couldn’t have asked for anything better.
Helen Ellis, Head of Global Customer Services
Ready for the unexpected
Seamless business continuity when it really matters
Find out how Sensée is helping Eurostar
benefit from trained HomeAgents as soon as the unexpected challenges their
customer service experience.
As a travel business, we are often confronted with unforeseen circumstances
which affect our customers’ arrangements. When this happens, we need to
act quickly and deal with their enquiries with consistency and the upmost
professionalism. The weather may let our customers down, but we never can
and with Sensée we won’t.
Simon Shaw, Operations Director
When compliance is king
Exceptional, compliant customer conversations
FCA accredited, Sensée is delivering high quality, compliant customer service
to the RAC's members and peace of mind for the RAC.
For organisations operating in an FCA regulated environment like the RAC,
having a partner that also has FCA accreditation gives us incredible peace
of mind because in addition to having great conversations with our members,
we know that the conversations will be compliant and with Sensée’s technology,
fully auditable. Coupled with Sensée’s agile resourcing model, we couldn’t be
more happy for our members.
Mike Minahan, Director of Sales and Service
Want to join our growing team?
If you are looking to work 100% from home with flexible, guaranteed hours, to serve the customers of the UK’s leading brands, apply now!
Sensée HomeAgents can login remotely for periods as short as 30-minutes, providing our clients with the ultimate agility to seamlessly manage customer demand and the ability to significantly reduce operational costs.
Recruited for your unique requirements and co-managed, our HomeAgents are a true extension of your operation. They live and breathe your values, meaning they have on-brand conversations with customers each and every time.
Without a doubt, homeworking provides the best Disaster Recover/Business Continuity solution when the unexpected prevents your own operation from delivering service or when customer demand peaks unexpectedly.
Sensée not only provides a truly optimised workforce, we also help clients achieve agility and cost savings by remote enabling their in-house teams thanks to our unique optimisation methodologies and technology.
Sensée has built specialist technology to de-risk and manage every single homeworking business process - from recruitment and training to on-going management - to the most exacting standards of security and compliance.
The powerful combination of our great HomeAgents and specialist homeworking processes and technology helps clients unlock performance by significantly improving the KPI’s that drive the best business outcomes.
Sensée has created a new niche in outsourcing for contact centres in the UK that is revolutionising performance for their clients.
Sensee named finalists in 2 categories at the 2013 European contact centre awards as ‘Outsourcer of the year’ and for ‘Outsourced relationship of the year’ in conjunction with our client Argos part of the Home Retail Group.
Sensée unlocks significant benefits by transforming the way companies work
Our multi-channel customer management services, delivered by highly skilled home agents, give our clients
unprecedented agility to respond to rapidly changing market conditions, significant operational cost
reductions and exceptionally high levels of customer satisfaction. The leading homeworking outsourcer,
Sensée employs c. 700 home agents from across the UK to serve a prestigious, international client base
that includes Argos, Aviva, Eurostar, PhotoBox, RAC and Rank Interactive.
At Sensée, we practice what we preach. It’s not just our agents that work from home, our management team and non-executive directors do too.
Average HomeAgent utilisation 91.2%
HomeAgent happiness score 88%
Homeworking pilot to full deployment success rate 100%
Systems up-time 99.999%
Meet The Team
Chief Technical Officer
Service Delivery Director
Sales & Marketing Director
The leading homeworking outsourcer, Sensée employs c. 700 home based staff to help its prestigious, international client base - including Argos, Aviva, Eurostar, PhotoBox, RAC and Rank Interactive – enjoy unprecedented business benefits from homeworking.