DEVELOP, TEST AND ROLLOUT
YOUR IDEAS

THE LAB

Develop, test and rollout new business models, resource plans, ways of working and technologies etc:

Innovate — create new ideas

Create and develop your ideas with the help of our business, homeworking, service, technology, training and HR experts.

Test — try them out

Reduce risks by thoroughly testing new ideas on a reduced scale using our people, technology and process innovation platform.

Rollout — reap the benefits

After testing, we’ll make it easy to upscale the prototype implementation so you can reap the full benefits of your innovative thinking.

EXAMPLE PROJECTS

PEAK SHAVING

Working with your Resource Planning team to identify how flexibility can help optimise cost by handling volatility in contact demand more effectively.

MIGRATING STAFF TO HOMEWORKING

Create the best homeworking set up to optimize costs whilst making sure HR, Health & Safety as well as Regulatory Compliance processes and requirements are followed.

TRAINING

Review and adapt current training so that it works for homeworkers, for regulatory training, product and systems knowledge and soft skills.

TECHNOLOGY & INFORMATION SECURITY

Ensure that the technology delivers for your homeworking operation and that information security is optimised to meet current regulations.

PROVEN BUSINESS BENEFITS

+18%

BETTER CSAT and NPS

-24%

LESS COST

16%

INCREASED SALES

-90%

LOWER CARBON FOOTPRINT