What Are HomeAgents?
HomeAgents are best described as the modern age call centre workers. Their main
role is still to process calls, but unlike standard call centre agents, HomeAgents
work flexible hours from the comfort of their home and tend to have multiple clients
to work with. Gone are the days of long and tiring commuting and gone are the huge
and noisy and impersonal call centres.
Flexible Hours: By working from home, HomeAgents can login and
out from their home workstation with ease. This means they can work short or split
shifts spread throughout the day rather than a full 8-hour shift. Additionally through
the ‘TeamTonic® Scheduler’ HomeAgents get a lot of liberty to choose when they
want to work. Read More about Sensée TeamTonic®.
No Commuting: Your home workstation
becomes your vehicle to work. With less than 5 minutes from start-up to being live
on the Network, HomeAgents save hours on commuting when compared to traditional
call centre agents who have an average of 2 hours commuting per day in all weathers.
More importantly you also save the costs related to commuting.
Multiple Clients: The portfolio of clients who use the Sensée HomeAgent
Network means that HomeAgents are exposed to many different
types of business and customers every day, which prevents boredom that typically
plagues traditional call centre agents who move from centre to centre to get diversity
and a change of workload.
Focus on Performance: From their home office, HomeAgents can focus
on the customer to deliver true value and service excellence. No background noise,
no distractions, it is just you and the customer.